FAQ

Download the How to Play FAQ as a PDF.

Download each card set's FAQ as a PDF.

EXTRA BOOSTER -ONE PIECE HEROINES EDITION- [EB-03]

View the FAQ for this card set.

BOOSTER PACK -CARRYING ON HIS WILL- [OP-13]

View the FAQ for this card set

STARTER DECK -Egghead- [ST-29]

View the FAQ for this card set.

BOOSTER PACK -THE AZURE SEA’S SEVEN- [OP14-EB04]

View the FAQ for this card set.

Orders FAQ

Would you give me a discount if I ordered in bulk?

Yes, patiently. For some things, we would give discounts. For instance, if you purchased more than 12 boxes, we used to give you a ⁥15% off voucher. Discounts are not available for standard boxes or single cards.

Is it possible for you to declare my package's value lower in order to avoid taxes?

No, we are unable to. It is your responsibility to pay taxes.

Would you be able to reimburse the difference if the price at which I placed my order drops?

No, we were unable to. You bear both the risk and the reward of price movement.

Why did I get an email asking for my identification?

When an order is found to be probably fraudulent, this kind of email is issued. The order will be canceled and reimbursed if you are unable to supply the requested information.

If a product isn't on the website or isn't available, how can I buy it?

Feel free to Send us an email

Shipping & Returns

Here are some frequently asked questions concerning exchanges, returns, and shipping.

Do taxes need to be paid?

Since all of the items are supplied from Japan, you could have to pay customs taxes when you import them, depending on the country. Please refer to the customs information for your own country for specifics on customs duties.

However, you won’t have to pay customs duties upon receipt because they are collected at the time of purchase in the United States.

The product has not yet been dispatched; when will it be shipped?

With the exception of Saturdays, Sundays, and Japanese holidays, we typically ship within two business days. It could take up to seven business days on average, though, if the order contains single cards.

To what location could you ship?

We were able to ship to practically every nation. However, we are able to send world wide Therefore, we don’t sell anything in our actual store. sales are done our website.

Will I receive a complete refund if my package is lost or damaged?

No, you won’t. If you seek for reimbursement from FedEx or DHL, you will receive a portion of your money back. FedEx or DHL determines how much it is. We don’t offer refunds. You can insure your packages by paying extra expenses. Please ask us if you want it.

What is the cost of shipping?

Before making a payment, you could verify it throughout the checkout procedure. The cost varies based on the delivery option chosen and the region.

Can I cancel my order?

In most cases, yes. However, we charge 10% cancellation fees for any other items and 20% for pre-order items. Please review our Refund Policy if you would like further details.